This year my wife wanted to buy some clothes for our kids as Christmas gifts. She postponed the purchase until the Christmas sale. However, the clothes that she wanted to buy had been being sold away even before the start of the Christmas sale. She inevitably decided to buy them even before the sale. However, the problem was that we had to go to Austria to ski during the Christmas holidays and the clothes that she purchased online was likely to arrive at the house when we would be absent.
Her worry came true: DHL attempted to deliver the parcel when we were not at home. She came to have another worry that the parcel would return to the seller and wanted to ask DHL to redeliver the parcel on a certain day that she wanted. We could not find any information about redelivery on Belgium DHL website. Thus, we googled several times with such key words as "reschedule" and "redelivery" and discovered a website. Whereas UK DHL website provided redelivery request on its website, Belgium DHL had a separate website for redelivery request (http://dhlredelivery.be). We typed in the reference number for our parcel on the website and requested redelivery a few days later.
When we returned to home, we found a notice that DHL left for us that we would need to pick up the parcel at a DHL station. However, next day the parcel was delivered to us. We realized that if we did not requested for the redelivery, we had to go to a DHL station to pick up our parcel.
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